Standard Excess, Excess Reduction Option I and Excess Reduction
Option 2 do not cover:
1 . Any water related damage, which includes but is not limited to:
- any vehicle submersion
- creek or river crossing
- driving through low plain flooded areas
- beach driving
2.Personal belongings: We recommend the hirer does not leave valuables
in the vehicle and that they take out personal insurance.
3.All Excess Reduction is void if the terms of the Rental Agreement
are breached. The hirer will be responsible for the total cost of any
damage. This will also include any damage caused by wilful misconduct
(e.g. sifting or standing on the bonnet or roof of the vehicle) and
driving under the influence of alcohol or drugs.
4.The incorrect use of fuel (fuel being diesel or petrol). The hirer
will be responsible for any associated cost.
5.The cost to retrieve or recover a vehicle which has become bogged,
regardless of the Excess Reduction Package taken.
6.The cost to replace keys which have become lost, or retrieval of keys
which have been locked in a vehicle.
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Branch Hours for pick-up and drop-off
- Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart,
Melbourne, Perth, Sydney.
- Daily from 0800 to 1700, closed Christmas Day.
- Vehicles must be returned to the office by 1630.
- Pick-ups and drop-offs after branch hours may be available by prior
arrangement. (Late returns will be charged on a per day basis).
Transfer
Taxi fare from the airport to the Maui branch, on pick-up only, will be
reimbursed upon presentation of receipt.
Rental duration
- When calculating the number of days a vehicle is rented, the day
of pick-up is counted as day one of the rental, regardless of pick-up
time. The day of the vehicle's return is counted as the final day
of the rental. When a rental moves from one rate season into the next,
the calculation is based on both rates.
- Minimum rental period is 5 days. Minimum rental period is subject
to change during peak periods.
- Minimum rental period for one-way rentals is 7 days, this excludes
multiple rentals, which are subject to a 5 day minimum rental period.
Shorter hires are available on application only.
- Late pick up or early return of vehicle does not entitle the hirer
to any refund of the unused portion of the rental.
- Late returns will be charged on a per day basis. Failure to obtain
authorisation for a rental extension will result in a daily fee of
AU$150 in addition to the daily rate
One-Way Rentals
One-way rentals are available between all branch locations. One-way rentals
between Tasmania and the mainland are on request. A One-way rental fee
of AU$180 is charged, this is in addition to the Broome surcharge fee
if applicable.
Multiple Rentals
Should a hirer have more than one rental (multiple rentals) then these
rentals can be combined to qualify the hirer for our long term rate. Campervan
and car rentals in Australia and New Zealand, for both Britz and Maui,
can be combined to qualify if travel is within a 3 month period .e.g.
One 14 day rental plus one 7 day rental qualifies for the 21 day rate.
For pick-ups and drop-offs on the same day, the daily rental charge for
the last day of the 1st rental will be charged, and the daily charge for
first day of the subsequent rental will not be charged. This will also
apply to the Excess Reduction charge.
The One Way Fee (if applicable) and charges for additional hire equipment
and additional extras will be charged per vehicle rented.
Rentals in Broome
An additional remote location fee of AU$400 applies to all rentals picking
up or dropping off (or both) in Broome. Only one remote location fee is
charged per vehicle. This is in addition to the One-Way fee if applicable.
Airport Concession Fee
An airport concession fee may be charged for hires with pick-up or drop-off
from airport locations. An airport pick-up fee of ALI$6.60 per hire will
apply for hires with pick-up at Hobart airport. This fee is subject to
change.
For your Protection
Personal Injury is covered in most cases through Registration Third Party
Insurance. We strongly recommend that all people travelling in Australia
take out Personal Travel Insurance.
All vehicles are insured for the damage to the vehicle or to the property
of a Third Party. The hirer is responsible for the first AU$5,000 ("the
excess") of the cost of damage to Third Party property or to the
rented vehicle, including single vehicle accident, windscreen and tyre
damage, overhead and underbody damage, towing and recovery costs, theft,
fire, break-in, vandalism. This also includes the cost of the daily rental
for the period the vehicle is off fleet for accident repairs (demurrage).
The excess applies in respect of each claim, not rental.
The excess is applicable regardless of who is at fault and must be paid
at the time the accident report is completed, not at the completion
of the rental.
The excess will be refunded if we are successful in recovering the
cost of the damages from the Third Party.
Please note that Third Party Claims can take months to resolve.
Please see the 'Exclusions' section below, whereby all Excess Reduction
cover will be made void.
This AU$5,000 excess can be reduced, in most circumstances, by the purchase
of Excess Reduction Option I or Excess Reduction Option 2
Excess Reduction Option I:
Cost per day: $20 (max charge $1,000)
Excess reduced to: $2,500
With Excess Reduction Option I the hirer is responsible for the first
AU$2,500 of ANY ACCIDENT COST of damage to Third Party property or to
the rented vehicle, including single vehicle accident, windscreen and
tyre damage, overhead and underbody damage, towing and recovery costs,
theft, fire, break in or vandalism. This also includes the cost of the
daily rental rate for the period the vehicle is off fleet for accident
repairs (demurrage). The excess applies In respect of each claim, not
rental.
Please see the 'Exclusions' section below, whereby all Excess Reduction
cover will be made void.
Excess Reduction Option 2
Cost per day: $38 (max charge $1,900)
Excess: Nil
With Excess Reduction 2 the hirer will not have to pay any excess at
all for any damage to the vehicle or property of a third party.
Please see the 'Exclusions' section below, whereby all Excess Reduction
cover will be made void.
Note: Excess Reduction Option 2 is included in the
Inclusive component
MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TO TAKE EXCESS REDUCTION OPTION
2 FOR TRAVEL WITH COMPLETE PEACE OF MIND.
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Standard Excess, Excess Reduction Option I and Excess Reduction
Option 2 do not cover:
1. Any water related damage, which includes but is not limited to:
- any vehicle submersion
- creek or river crossing
- driving through low plain flooded areas
- beach driving
2. Personal belongings: We recommend the hirer does not leave valuables
in the vehicle and that they take out personal insurance.
3.All Excess Reduction is void if the terms of the Rental Agreement
are breached. The hirer will be responsible for the total cost of any
damage. This will also include any damage caused by willful misconduct
(e.g. sifting or standing on the bonnet or roof of the vehicle) and
driving under the influence of alcohol or drugs.
4.The incorrect use of fuel (fuel being diesel or petrol). The hirer
will be responsible for any associated cost.
5.The cost to retrieve or recover a vehicle which has become bogged,
regardless of the Excess Reduction Package taken.
6.The cost to replace keys which have become lost, or retrieval of keys
which have been locked in a vehicle.
Vehicle Security Deposit
On pick up of the vehicle, a Vehicle Security Deposit is payable. The
amount is determined by the Protection Package selected (refer to the
"FOR YOUR PROTECTION" section).
If you do not take Excess Reduction Option 1 or Excess Reduction Option
2, the Security Deposit is AU$5,000 payable by cash, Traveller's Cheques,
or credit cards. Should the Deposit be paid by credit card, the amount
will be debited to your account immediately. Due to exchange rate fluctuations
there could be some variance in the amount refunded compared to the
amount initially charged.
Maui does not accept any liability for variances up or down. Should
the Deposit be paid by cash, a cash qualification process will apply.
The Security Deposit is fully refundable provided the vehicle is returned
on time, to the correct location, undamaged, with a clean interior and
with full fuel tanks (Fuel being petrol, diesel and LPG gas). Except
where the customer has purchased PGO and/or PFO, failure to return the
vehicle with full petrol, diesel and/or LPG tanks will result in refill
charges. Petrol, diesel and LPG gas refill charges will be advised upon
return of the vehicle.
We reserve the right to retain a AU$125 soiling fee if the vehicle is
not returned with the interior in a clean condition. The toilet and
waste water tank (if applicable) must be emptied prior to the return
of the vehicle, or an additional AU$1125 soiling fee will be retained.
Infringements
We reserve the right to charge the hirer for any speeding, parking or
toll way fines, associated administration costs and/or accidents including
third party property damage not reported on return of the vehicle. The
administration fee per fine will be AU$60.
Exchange Rate/Currency Variations
All credit card transactions are conducted in Australian dollars. Due
to exchange rate fluctuations there could be some variance in the amount
refunded compared to the amount initially charged. Maui does not accept
any liability for variances up or down.
Credit Cards
If a credit card is presented as payment, the credit card holder will
be jointly and severally liable as a customer. Preferred credit cards
are Visa Card and Mastercard.
License
A full resident country drivers licence, held for a least one year, is
to be presented at the time of rental. If the licence is not in an English
format, an international drivers licence is also required.
Age Restrictions
Drivers must be 21 years of age or over. A medical certificate stating
that the customer is fit to drive the vehicle they have booked for the
duration of the hire is required for drivers over the age of 75.
Kitchen and Personal kit
One kitchen kit (crockery, cutlery, cooking utensils) and personal kits
for the number of clients travelling ( towel, pillow, pillowcase, duvet,
bed sheet, tea towel) for all Motorhomes are included in the daily rental
rate at no extra cost.
Change of drop-off destination
If the hirer wishes to change the drop-off destination after the Rental
has commenced, they must first obtain authorisation from the destination
branch. Subject to the change being approved, an additional charge of
up to AU$700 will apply.
Rental Extension
If the hirer wishes to extend the rental whilst on hire, they must first
obtain authorisation from the destination branch. This is subject to availability.
The extra cost of an extended rental must be paid by credit card over
the telephone on confirmation of the rental extension.
Failure to obtain authorisation will result in a daily fee of AU$150 in
addition to the daily rate.
Road Restrictions
2 Wheel Drive vehicles can only be driven on sealed/bitumen roads. The
only exception to this are access roads to recognised campgrounds.
Maui reserves the right at its sole discretion to restrict vehicle movements
in certain areas due to adverse road or weather conditions, and the distance
to nominated destinations in relation to the length of the hire period.
On Road Assistance
Any problems associated with the vehicle, including equipment failure,
must be reported to Maui as soon as possible, and within 24 hours in order
to give Maui the opportunity to rectify the problem during the rental.
Failure to do so will compromise any claims for compensation. We do not
accept liability for any claims submitted after this period.
Please contact us toll free on: 1300 363 800.
Repairs
Repairs up to AU$100 may be effected without authorisation and will be
reimbursed. For amounts over AU$100, Maui will need to be informed in
advance. Repairs will be approved provided the hirer was not directly
responsible for the damage. Receipts must be submitted for any repair
or the claim will not be paid.
Change of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances,
Maui reserve the right to substitute an alternative vehicle without prior
notification and at no extra cost. This shall not constitute a breach
of contract and does not entitle the hirer to a refund.
Voluntary Downgrade
Should the hirer decide to take a lesser vehicle than booked they will
not be entitled to any refund.
Cancellation fee
The cancellation fees are:
If cancelled up to 21 days prior to pick-up: No Fee
If cancelled from 21 to 7 days prior to pick-up: 20% of Gross Rental
If cancelled 6 to I days prior to pick-up: 50% of Gross Rental
If cancelled on day of pick up or No-Show: 100% of Gross Rental
If vehicle is returned early for any reason whatsoever: No refund available
Important
Maui reserves the right to refuse any rental at its discretion.
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Personal and Company Cheques
Personal and Company cheques will not be accepted as payment for rentals
at the time of pick-up. These must be paid to Maui 14 days prior to commencement
of rentals. Personal or Company cheques are not acceptable as the vehicle
security deposit.
Disclaimer
Illustrations and text in any of our brochures or website are a representation
only of the vehicle depicted.
Variances in the vehicles offered for rental may occur due to substitutions
made by Maui or modifications and/or upgrades to the vehicle design made
by the manufacturer.
Additional Extras
To be requested at time of reservation and paid by customer on pick up:
- Picnic Table AU$ 22 per rental
- Picnic Chair AU$ 12 per rental
- Child / Booster seat AU$ 25 per rental
- Awnings AU$ 5 per day, maximum AU$ 100 per rental
- First Aid Kit AU$ 30 per kit to purchase
- To be requested and paid by customer on pick up:
- PGO - Pre-Purchase Gas Option-
- Spirit 2 / Spirit 2T/S: AU$15 per vehicle
- Spirit 4 / Spirit 6: AU$25 per vehicle
- PFO - Pre-Purchase Fuel Option: Details on request
Note: Pre-purchase gas option and 1 x table plus 2
x chairs are included in the Inclusive component
NOTE
TERMS & CONDITIONS AND RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE
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