Rental Duration:
When calculating the number of days a vehicle is rented, the day of pick-up
is counted as day one of the rental, regardless of pick-up time. The day
of the vehicle’s return is counted as the final day of the rental.
When a rental moves from one rate season into the next, the calculation
is based on both rates.
- Minimum rental period is 5 days. Minimum rental period is subject to
change during peak periods.
- Special rates are available for rentals of more than 50 days. Discounts
available on application only.
- Late pick up or early return of vehicle does not entitle the hirer to
any refund of the unused portion of the rental.
One Way Rentals
One-way rentals are available between all branch locations. A One-way
rental fee of NZ$180 is charged for rentals between the North and South
Island (and vice versa) where pick up is between 01 October 2004 and 31
March 2005.
Diesel Tax Recovery Fee
The Diesel Tax Recovery fee will be calculated and collected on return
of your vehicle based on the kilometres travelled during your hire.
The vehicle rates per 100km are as follows:
2 Berth: Nil
2 Berth (Toilet & Shower): NZ$2.47
4 Berth: NZ$2.84
6 Berth: NZ$2.99
Rates are subject to government changes.
Branch Hours for Pick-up and Drop-off
Auckland, Christchurch, Queenstown.
Auckland and Christchurch: Daily from 0700 to 1800 hrs, closed Christmas
Day.
Queenstown: Daily from 0800 to 1800 hrs in the summer months, daily from
0800 to 1700 hrs in the winter months, closed Christmas Day.
Pick-ups and drop-offs after branch hours may be available by prior arrangement.
(Late returns will be charged on a per day basis)
Airport Concession Fee
An airport concession fee may be charged for hires with pick-up or drop-off
from airport locations. An airport pick up fee is NZ$10 will apply for
all hires with pick up at Queenstown airport. This surcharge is payable
to Maui directly upon collection of the vehicle.
Wellington
Maui are able to accommodate pre-arranged pick-up and drop-offs at our
Wellington agency if required (on request only). For all pick-ups in Wellington
a charge of NZ$50 will apply. For all drop-offs in Wellington a charge
of NZ$50 will apply.
Transfer
Maui provides free airport to Branch and Branch to airport transfer on
day of arrival and departure for our Auckland and Christchurch Branch.
Queenstown Branch is located at the Airport. The Wellington agency is
located 40 minutes from the airport and clients must find their own transportation
to and from the branch at their own expense.
For your Protection
New Zealand legislation provides limited coverage for personal injury.
We strongly recommend that all people travelling in New Zealand take
out Personal Travel Insurance.
All vehicles are insured for the damage to the vehicle or to the property
of a Third Party. The hirer is responsible for the first NZ$5,000 ("the
excess") of the cost of damage to Third Party property or to the
rented vehicle, including single vehicle accident, windscreen and tyre
damage, overhead and underbody damage, towing and recovery costs, theft,
fire, break-in or vandalism. This also includes the cost of the daily
rental for the period the vehicle is off fleet for accident repairs
(demurrage). The excess applies in respect of each claim, not rental.
The excess is applicable regardless of who is at fault and must be paid
at the time the accident report is completed, not at the completion
of the rental. The excess will be refunded if Maui is successful in
recovering the cost of the damages from the Third Party. Please note
that Third Party Claims can take months to resolve.
Please see the 'Exclusions' section below, whereby all Excess Reduction
cover will be made void.
This NZ$5,000 excess can be reduced, in most circumstances, by the purchase
of Excess Reduction Option 1 or Excess Reduction Option 2.
Excess Reduction Option 1
Cost per day $20 (max charge $1,000)
Excess reduced to $2,500
With Excess Reduction Option 1 the hirer is responsible for the first
NZ$2,500 of ANY ACCIDENT COST of damage to Third Party property or to
the rented vehicle, including single vehicle accident, windscreen and
tyre damage, overhead and underbody damage, towing and recovery costs,
theft, fire, break in or vandalism. This also includes the cost of the
daily rental rate for the period the vehicle is off fleet for accident
repairs (demurrage). The excess applies in respect of each claim, not
rental.
Please see the 'Exclusions' section below, whereby all Excess Reduction
cover will be made void.
Excess Reduction Option 2
Cost per day Excess reduced to
$38 (max charge $1,900) Nil
With Excess Reduction 2 the hirer will not have to pay any excess at
all for any damage to the vehicle or property of a third party. Please
see the 'Exclusions' section below, whereby all Excess Reduction cover
will be made void.
Note: Excess Reduction Option 2 is included in the Inclusive component
MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TO TAKE EXCESS REDUCTION OPTION
2 FOR TRAVEL WITH COMPLETE PEACE OF MIND.
Exclusions:
1. Standard Excess, Excess Reduction Option 1 and Excess Reduction Option
2 do not cover any water related damage, which includes but is not limited
to:
- any vehicle submersion
- creek or river crossing
- driving through low plain flooded areas
- beach driving
2. Personal belongings are not covered. We recommend the hirer does
not leave valuables in the vehicle and that they take out personal insurance.
3. All Excess Reduction is void if the terms of the Rental Agreement
are breached. The hirer will be responsible for the total cost of any
damage. This will also include any damage caused by wilful misconduct
(e.g. sitting or standing on the bonnet or roof of the vehicle) and
driving under the influence of alcohol or drugs.
4. Standard Excess, Excess Reduction Option 1 & 2 does not cover
the incorrect use of fuel (fuel being diesel or petrol). The hirer will
be responsible for any associated cost.
5. The Hirer will be responsible for the cost to retrieve or recover
a vehicle which has become bogged, regardless of the Excess Reduction
Package taken.
6. The hirer will be responsible for the cost to replace keys which
have become lost, or retrieval of keys which have been locked in a vehicle.
Vehicle Security Deposit
On pick up of the vehicle, a Vehicle Security Deposit is payable. The
amount is determined by the Protection Package selected (refer to the
"FOR YOUR PROTECTION" section). If you do not take Excess Reduction
Option 1 or Excess Reduction Option 2, the Security Deposit is NZ$5,000
payable by cash, Traveller's Cheques, or credit cards. Should the Deposit
be paid by credit card, the amount will be debited to your account immediately.
Due to exchange rate fluctuations there could be some variance in the
amount refunded compared to the amount initially charged. Maui does not
accept any liability for variances up or down. Should the Deposit be paid
by cash, a cash qualification process will apply.
If Excess Reduction Option 1 has been taken the Security Deposit is NZ$2,500
payable by cash, Traveller's Cheques or credit card. If paid by credit
card, authorisation will be gained for the NZ$2,500 Security Deposit.
Should the Deposit be paid by cash, a cash qualification process will
apply.
If Excess Reduction Option 2 has been taken the Security Deposit is NZ$220
payable by cash, Traveller's Cheques or credit card. Should the Deposit
be paid by cash, a cash qualification process will apply. If paid by credit
card, authorisation will be gained.
The Security Deposit is fully refundable provided the vehicle is returned
on time, to the correct location, undamaged, with a clean interior and
with full fuel tanks (Fuel being petrol, diesel and LPG gas). We reserve
the right to retain a NZ$125 soiling fee if the vehicle is not returned
with the interior in a clean condition. The toilet and waste water tank
(if applicable) must be emptied prior to the return of the vehicle, or
an additional NZ$125 soiling fee will be retained.
Except where the customer has purchased PGO and/or PFO, failure to return
the vehicle with full petrol, diesel and/or LPG tanks will result in refill
charges. Petrol, diesel and LPG gas refill charges will be advised upon
return of the vehicle. In the instance of Excess Reduction Option 1 and
Excess Reduction Option 2, the credit card voucher will be returned to
the hirer.
Infringements
We reserve the right to charge the hirer for any speeding or parking fines,
associated administration costs and/or accidents including third party
property damage not reported on return of the vehicle. The administration
fee per fine will be NZ$60.
Exchange Rate / Currency Variations
All credit card transactions are conducted in New Zealand dollars. Due
to exchange rate fluctuations there could be some variance in the amount
refunded compared to the amount initially charged. Maui does not accept
any liability for variances up or down.
Credit Cards
If a credit card is presented as payment, the credit card holder will
be jointly and severally liable as a customer. Preferred credit cards
are Visa Card, MasterCard and American Express.
Licence
A full resident country drivers licence, held for a least one year, is
to be presented at the time of rental. If the licence is not in English
format, an international drivers licence is also required.
Age Restrictions
Drivers must be 21 years of age or over. A medical certificate stating
that the customer is fit to drive the vehicle they have booked for the
duration of the hire is required for drivers over the age of 75.
Multiple Rentals
Should a hirer have more than one rental (multiple rentals) then these
rentals can be combined to qualify the hirer for our long term rate. Motorhome
and car rentals in Australia, New Zealand and Southern Africa, for both
Britz and Maui, can be combined to qualify if travel is within a 3 month
period. e.g. One 14 day rental plus one 7 day rental qualifies for the
21 day rate.
For pick-ups and drop-offs on the same day, the daily rental charge for
the last day of the 1st rental will be charged, and the daily charge for
first day of the subsequent rental will not be charged. This will also
apply to the Excess Reduction charge, only within the same country.
The One Way Fee (if applicable) and charges for additional hire equipment
(tables, chairs, baby seats) and additional extras (PGO, PFO etc) will
be charged per vehicle rented.
Kitchen and Personal Kit
One kitchen kit (crockery, cutlery, cooking utensils) and personal kits
for the number of clients travelling (towel, pillow, pillowcase, duvet,
bed sheet, tea towel) for all Motorhomes is included in the daily rental
rate at no extra cost.
Change of Drop-off Destination
If the hirer wishes to change the drop-off destination after the rental
has commenced, they must first obtain authorisation from the Reservations
Centre in Auckland. Subject to the change being approved, an additional
charge of up to NZ$500 will apply.
Rental Extension
If the hirer wishes to extend the rental whilst on hire, they must first
obtain authorisation from the Reservations Centre in Auckland. This is
subject to availability. The extra cost of an extended rental must be
paid by credit card over the telephone on confirmation of the rental extension.
Failure to obtain authorisation will result in a daily fee of NZ$150 in
addition to the daily rate.
Road Restrictions
Motorhomes can only be driven on sealed/bitumen or well-maintained roads.
No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile
Beach (Northland), Ball Hut Road (Mt. Cook), North of Colville Township
(Coromandel Peninsula), and Tapu-Coroglen Road (Coromandel Peninsula).
Maui reserves the right at its sole discretion to restrict vehicle movements
in certain areas due to adverse road or weather conditions.
On-road Assistance
Any problems associated with the vehicle, including equipment failure,
must be reported to Maui as soon as possible, and within 24 hours in order
to give Maui the opportunity to rectify the problem during the rental.
Failure to do so will compromise any claims for compensation. We do not
accept liability for any claims submitted after this period.
Please contact us tollfree on:
North Island: 0800 651080
South Island: 0800 304 304
Repairs
Repairs up to NZ$100 may be affected without authorisation and will be
reimbursed. For amounts over NZ$100, Maui will need to be informed in
advance. Repairs will be approved provided the hirer was not directly
responsible for the damage. Receipts must be submitted for any repair
or the claim will not be paid.
Change of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances,
Maui reserves the right to substitute an alternative vehicle without prior
notification and at no extra cost. This shall not constitute a breach
of contract and does not entitle the hirer to a refund.
Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.
Voluntary Downgrade
Should the hirer decide to take a smaller vehicle than booked they will
not be entitled to any refund.
Cancellation Policy
The cancellation fees are:
If cancelled up to 21 days prior to pick-up : No Fee
If cancelled from 21 to 7 days prior to pick-up: 20% of Total Cost
If cancelled 6 to 1 days prior to pick-up: 50% of Total Cost
If cancelled on day of pick up or No-Show: 100% of Total Cost
If vehicle is returned early for any reason whatsoever: No refund available
Important
Maui reserves the right to refuse any rental at its discretion.
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Personal and Company Cheques
Personal and Company cheques will not be accepted as payment for rentals
at the time of pick-up. These must be received by Maui 14 days prior to
commencement of rentals. Personal or Company cheques are not acceptable
as the vehicle security deposit.
Disclaimer
Illustrations and text in any of our brochures or website are a representation
only of the vehicle depicted.
Variances in the vehicles offered for rental may occur due to substitutions
made by Maui or modifications and/or upgrades to the vehicle design made
by the manufacturer
Additional Equipment
To be requested at time of reservation:
- Picnic Table : NZ$ 22 per rental
- Picnic Chair: NZ$ 12 per rental
- Picnic Umbrella: NZ$ 22 per rental
- Picnic Pack: NZ$ 11 per rental
- Child / Booster seat: NZ$ 25 per rental
- Tent (4 persons): NZ$ 75 per rental
- Vagabond Pack: NZ$ 20 per day, maximum charge NZ$200 for 2 persons
- Mobile Phones: details on request
- Snow Chains: Free of charge.
- To be requested and paid by customer on pick up:
- * PGO - Pre-Purchase Gas Option
- Spirit 2 / Spirit 2T/S NZ$15 per vehicle
- Spirit 4 / Spirit 6 NZ$25 per vehicle
- PFO - Pre-Purchase Fuel Option details on request
Note: Pre-purchase gas option, 1 x table plus 2 x
chairs and child(booster seat (must be prebooked) are included in the
Inclusive component
TERMS & CONDITIONS AND RATES ARE SUBJECT TO CHANGE WTHOUT
NOTICE |
